Frequently Asked Questions

Getting Started

What is ESGenious?

ESGenious is a comprehensive ESG (Environmental, Social, and Governance) platform that helps organizations track, measure, and report their sustainability performance. Our platform streamlines ESG data collection, automates reporting processes, and provides actionable insights to drive sustainable business practices.

How do I get started with ESGenious?

Getting started is simple! Contact our team for a personalized demo, choose the plan that fits your organization's needs, and our onboarding specialists will guide you through account setup, data migration, and team training.

Is there a free trial available?

Yes, we offer a 14-day free trial for new customers. This allows you to explore our platform features, upload sample data, and experience the full capabilities of ESGenious before making a commitment.

Platform Features

What ESG frameworks does ESGenious support?

ESGenious supports major ESG frameworks including GRI, SASB, TCFD, CDP, UNGC, CSRD, EU Taxonomy, and many more. Our platform automatically maps your data to multiple frameworks, ensuring compliance across different reporting standards.

Can I customize reports for different stakeholders?

Absolutely! ESGenious offers flexible reporting capabilities that allow you to create customized reports for investors, regulators, customers, and internal stakeholders. You can adjust metrics, visualizations, and formats to meet specific requirements.

Does the platform integrate with existing systems?

Yes, ESGenious integrates with popular business systems including ERP, HRIS, CRM, and financial software. We support API connections, data imports from Excel/CSV files, and custom integrations to streamline your data collection process.

Data Management

How secure is my ESG data?

Data security is our top priority. We use enterprise-grade encryption, secure cloud infrastructure, regular security audits, and comply with international data protection standards including ISO 27001, SOC 2, and GDPR requirements.

Can multiple team members collaborate on the platform?

Yes! ESGenious supports multi-user collaboration with role-based access controls. You can assign different permission levels, track data contributions, manage approval workflows, and maintain a complete audit trail of all activities.

What happens to my data if I cancel my subscription?

You retain full ownership of your data. Before cancellation, you can export all your data in standard formats. We provide a grace period for data retrieval and ensure secure deletion of your information according to our data retention policy.

Reporting & Compliance

How often are ESG frameworks updated on the platform?

We continuously monitor ESG framework updates and implement changes promptly. Our platform is automatically updated when new standards are released or existing ones are revised, ensuring you're always compliant with the latest requirements.

Can ESGenious help with ESG audits?

Yes! Our platform maintains detailed audit trails, provides data verification tools, and generates compliance reports that auditors require. We also offer audit support services and can connect you with certified ESG auditing partners.

Do you provide benchmark data for industry comparisons?

ESGenious includes industry benchmarking capabilities that allow you to compare your ESG performance against sector peers. We aggregate anonymized data to provide meaningful industry insights while protecting individual company information.

Pricing & Plans

What pricing plans do you offer?

We offer flexible pricing plans including Starter, Professional, and Enterprise tiers. Pricing is based on company size, features needed, and number of users. Contact our sales team for a customized quote that fits your specific requirements.

Are there setup fees or hidden costs?

Our pricing is transparent with no hidden fees. Setup and onboarding are included in your subscription. Additional services like custom integrations, extended training, or consulting are available at clearly stated rates.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades apply at your next billing cycle. Our team will help you choose the right plan as your ESG reporting needs evolve.

Technical Support

What support options are available?

We offer multiple support channels including email support, live chat, phone support (for higher-tier plans), knowledge base, video tutorials, and webinar training sessions. Response times vary by plan level.

Do you provide training for our team?

Yes! We provide comprehensive onboarding training, regular webinars, one-on-one training sessions, and access to our learning center. We ensure your team is fully equipped to maximize the platform's capabilities.

What are your support hours?

Our support team operates Monday-Friday, 9 AM-6 PM EST and 9 AM-6 PM PKT. Enterprise customers have access to priority support with faster response times and extended hours during critical reporting periods.

Implementation

How long does implementation take?

Implementation timeline depends on your organization's complexity. Typical deployments range from 2-8 weeks. Our project managers work with you to create a realistic timeline based on data volume, integrations needed, and team availability.

Can you migrate data from our existing systems?

Absolutely! Our team has experience migrating data from various sources including spreadsheets, databases, and other ESG platforms. We ensure data integrity and provide validation tools to verify successful migration.

What if we need custom features?

We understand that every organization has unique needs. Our development team can create custom features, integrations, and reporting capabilities. Custom development is available for Enterprise customers and can be quoted separately.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

Email Support: support@esgenious.com

Sales Inquiries: sales@esgenious.com

Phone: +1 (XXX) XXX-XXXX (Monday-Friday, 9 AM-6 PM EST)

Live Chat: Available on our website during business hours

Schedule a Demo: Book a personalized platform demonstration

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